Customers can enjoy our worldwide free shipping service. We will provide you with the proof of shipping and standard shipping (with tracking information), enabling you to track the status of your order at any time until it is delivered to your doorstep.
There is still a risk that the product may not reach your doorstep. If you still haven’t received your order after 60 days, we will escalate the issue to our tier 2 support team and refund your money unconditionally.
| Shipping Method | Cost | Delivery Time |
| Courier – Standard Shipping (with Tracking) | Worldwide Free Shipping | 2-5 weeks |
| China Post | Orders will be processed within 3 days of being placed and shipped on the day after the processing day. |
*Please note that these are only estimated delivery times, and therefore PBT-BEAUTY does not guarantee the delivery dates.
Please ensure that all delivery information is correct. If there is incorrect and/or missing information, we may need to contact you to update the delivery information, which may cause delays in the delivery of your order. Delays may also occur during the customs clearance process.
Your local customs office may require additional documents and time to clear your package, which may extend the estimated delivery time.
Your order may be delivered by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local postal service, so the package will be received along with your regular mail. If you are not at home when the delivery is made, the postal service may leave a notice card to inform you of how and where to collect your package.
There will be no reshipping arrangements if parcels are returned due to incorrect addresses, incomplete addresses, or unavailability.
Currently, we do not ship to the following countries and regions:
Faroe Islands
Cayman Islands
US Virgin Islands
Northern Mariana Islands
British Virgin Islands
Turks and Caicos Islands
Solomon Islands
Falkland Islands (Malvinas Islands)
Marshall Islands
Reunion
Bouvet Islands
Christmas Islands
Cocos (Keeling) Islands
Cook Islands
Heard Island and McDonald Islands
Norfolk Island
Sint Maarten
South Georgia and the South Sandwich Islands
United Arab Emirates
Israel
Iraq
Canary Islands
Saudi Arabia
South Africa
As soon as your purchase is shipped, a shipping confirmation will be sent to you via email, allowing you to track the status of your shipment.
For customers who choose economy shipping, to track the order, you can visit Trackingmore or directly access the websites of the following couriers:
Epacket
SFEXPRESS
HongKong Post
China Post
Import taxes, duties, and related customs fees may be charged when the parcel arrives in the destination country. These charges are determined by the customs office of the specific destination.
The recipient is responsible for paying these charges and taxes, and PBT-BEAUTY will not cover these costs. For further details of the charges, please contact your local customs office.
You are responsible for checking the local postal regulations regarding restricted items, as we cannot be held liable for any items that are not accepted into a specific country.
If your credit card account is in a currency other than US dollars, you may be charged at a different exchange rate from what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any charges imposed by your bank or the credit card issuing company. For further details of foreign transaction fees, please contact your bank.
The prices in our store are shown in your local currency, but are in US dollars when you check out. All transactions will be processed in US dollars through Paypal or Stripe on the checkout page.
